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OneSixteen Studio

FAQs

THE STUDIO

What services do you offer for lashes?
At OneSixteen Studio, we specialize in Korean Lash Lifts, which can be done with or without tint. Additionally, we offer Lash Tints for enhancing your natural lashes and Cluster Lash Extensions, available with or without a take-home kit. For maintaining your lashes, we also provide reapplication services.
What eyebrow services do you provide?
Our eyebrow services include Brow Lamination and tinting, with options for each to have tint applied or not. Brow Lamination helps to achieve a fuller, more polished look by setting your brow hairs in place.
Is your studio accessible by public transport?
Yes, OneSixteen Studio is conveniently located near public transport, making it easy for you to visit us for your beauty needs.
Is parking available at your studio?
Yes, we offer parking facilities for our clients, ensuring a hassle-free visit to OneSixteen Studio.
Are your services suitable for first-time clients?
Absolutely. All of our services are designed to cater to both new clients and those with experience. Our team will guide you through the processes during your appointment for the best results.
Is OneSixteen Studio woman-owned?
Yes, OneSixteen Studio is proudly woman-owned, and we are committed to providing a welcoming space for all clients.
Will there be other clients there when I arrive?
No. OneSixteen Studio is a private, one-on-one space. Appointments are scheduled so that you won’t encounter other clients before, during, or after your visit.
Is the studio shared with anyone else?
No. This is a home-based, single-client studio. When you’re here, the space is yours.

YOUR FIRST VISIT

What if this is my first beauty appointment in a long time?
You're very welcome here. Many clients are returning to beauty services after a long break, and appointments are always approached with care, patience, and understanding.
What if I feel anxious right before my appointment?
That's more common than you might think. You're welcome to arrive exactly as you are — there's no expectation to feel relaxed beforehand. The space and pacing are designed to help you settle once you're here.
What if I don't know what to expect?
That's completely okay. Everything is explained gently as we go, and nothing happens without your consent. You're never expected to know what to ask or how things should feel.
What should I bring with me?
Just yourself. Everything you need for your appointment is already here. For lash or brow services, please arrive with a clean face and no eye makeup. If you wear contact lenses, bring your case — you may be more comfortable without them during treatment.
How early should I arrive?
A few minutes early is ideal — it gives you time to settle in before we begin. There's no need to rush, and there's no waiting room or other clients to navigate. If you're running a few minutes late, a quick message is appreciated.
What happens during the consultation?
Every appointment begins with a conversation about your preferences, sensitivities, past experiences, and what you're hoping to feel or achieve. This isn't a rushed intake — it's a genuine conversation designed to make sure the treatment is right for you. Nothing is rushed, and there are no wrong answers.

ABOUT OUR TREATMENTS

How do I know which service is right for me?
If you're not sure, reach out before booking — helping you figure that out is part of what I do. You can also browse the services page which includes duration, maintenance intervals, and what each treatment involves. The in-depth consultation at the start of every appointment is also designed to make sure the service is the right fit before anything begins.
Are treatments safe during pregnancy?
Some treatments are suitable during pregnancy and some are not — it depends on the service and the trimester. Please mention your pregnancy when booking and we'll discuss what's appropriate for you. Your safety and comfort always come first, and no treatment will proceed if there's any uncertainty.
What if I have a skin condition or allergy?
Please let us know at the time of booking and during your consultation. Some conditions or sensitivities may affect which products or techniques are appropriate. A patch test may be recommended before certain treatments. If a service isn't suitable for you, that will always be communicated honestly and in advance.
How long do results last?
It varies by treatment. Lash lift and brow lamination results last approximately 6–8 weeks. Brow wax and tint lasts 3–4 weeks. The sculpting and wellness treatments (Sculpt & Drain and Sensory Reset) have cumulative benefits — regular sessions tend to produce more lasting results than a single visit. Each service page has a maintenance guide specific to that treatment.
Is there any downtime after treatments?
None of the services offered at OneSixteen Studio require downtime — you can return to your day immediately after your appointment. There are aftercare guidelines for each treatment (keeping lashes dry, avoiding heat on brows, etc.) which will be explained at your appointment and are available on each service page.

booking & Policies

STUDIO POLICIES & ETIQUETTE

APPOINTMENT SCHEDULING
OneSixteen Studio operates on a one-client, one-appointment model — your reserved time is held exclusively for you. A card is required to secure all bookings. Cancellations or changes made with less than 24 hours' notice are subject to a charge of 50% of the reserved service.

A no-show is defined as an arrival more than 15 minutes past your scheduled start time without any communication, and is treated as a full cancellation, subject to the charge outlined above.

CANCELLATION AND RESCHEDULING
Cancellations or rescheduling requests must be made at least 24 hours before your appointment to avoid a cancellation fee. Late cancellations or no-shows will be subject to charges equivalent to 50% of the booked service price. Repeat occurrences of late cancellation or no-shows may be subject to charges equivalent to 100% of the booked service price.

LATE ARRIVALS
Please arrive on time to receive the full benefit of your treatment. Arrivals more than 15 minutes past your scheduled start time without prior communication will be considered a no-show, subject to the policy above. Arriving late but within the 15-minute window may result in a shortened session or rescheduling, without a refund.

HEALTH AND SAFETY
Clients must inform our staff of any medical conditions, allergies, or medications prior to treatment. OneSixteen Studio reserves the right to refuse service if a treatment is deemed unsafe.

SEXUAL MISCONDUCT
We have a zero-tolerance policy for sexual harassment. Any sexually suggestive comments, advances, or unwanted touching will be taken seriously and lead to immediate termination of the session.

PRIVACY AND CONFIDENTIALITY
All client information is kept confidential and managed in accordance with privacy regulations.

For any questions regarding our booking policies, please contact the studio directly.

Still have a question?

If something isn't covered here, reaching out is always welcome. There are no silly questions and no pressure to have everything figured out before you get in touch.